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Quality

The quality of our property maintenance work is not only important to you but it is paramount to the reputation and future growth of our company. To make sure our work is to the highest standard we have developed an ordered system to allow our customers to see the way we work, so they know what to expect:

Step One

Job Sheet – Once you have contacted us we will complete an initial job sheet with a brief description of what you feel is required

Step Two

Appointment – We will then arrange a mutually agreeable time to visit your property to discuss your requirements and complete the job description to include what we feel the job entails.

Step Three*

Quote – A quote will then be prepared for you within 72 hours, detailing the job details, labour costs, materials required and costs.

Step Four

Instruction – Once you are happy with the quote and the description we will agree a start date and an estimated completion date.

Step Five

Completion - When we have completed the job you will be given a customer sign off form which will give you and our team member a chance to review the job details against the works completed. This is also the chance to make sure you are satisfied with the completed works. Once you have signed off the works an invoice will be sent to you for payment. However if a client is not available to sign off the works within seven days of completion our team member will sign it off on your behalf.

Step Six

Following receipt of payment Just Property Services will send you a final questionnaire asking for your opinion not only relating to the works completed but also our team members’ performance, the company and service you received. We will also provide details of our referral programme which gives you the chance to pass our details to your friends, family and colleagues. In return we offer free labour to you to complete all those smaller jobs around your home.

* Depending on the nature and size of the job, Step Three may not take place if you decide to instruct Just Property Services to start the works immediately.